Customer Security

Customer Security FAQ

Lost/stolen bank card. Should I inform Football INDEX? Yes. Please contact our Customer Support Team who will liaise with our Customer Security Team and remove this card from your account. Address Change If you have changed your address, please always ensure that we hold your correct billing address details. This can be updated in the…
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Restricted Territories

For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based in the United States of America. Jurisdictions may be changed by us from time to time without notice. You agree that you shall not open an account, nor attempt to use your account from jurisdictions…
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Suspended Accounts

In order for us to comply with legal requirements it is necessary to verify personal details (including customers are aged over 18) submitted to us upon registration. How Do I Complete the Verification Process? We will attempt to electronically verify your account where possible. If you do not pass this process we will ask that…
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