Responsible Gambling

Age & Residency Verification

Verifying your age and identity (a process called Know Your Customer ‘KYC’) is a requirement of our licensing conditions under the UK Gambling Commission. We run a ‘behind the scenes’ electronic check to see if we can verify who you are. Around 80% of customers pass the verification requirements we have to meet based solely on…
Read more

Age Policy

It is illegal for anyone under the age of 18 to hold an account and to gamble at, or any other services of gambling websites provided by BetIndex Limited. We take age-verification responsibilities very seriously. We always verify: – the age of customers before you can deposit money or gamble, or access playfor-free versions…
Read more

Deposit Limits

You can set daily, weekly and monthly limits, or request to change current deposit limits via the Deposit Limit tab. Requests to increase will take effect after a 24 hour cooling off period, a decrease will take effect immediately. If you wish to set deposit limits, please follow these simple steps: 1.) Log in on…
Read more


If you consider that gambling has become problematic for you or you believe that you are at risk of developing gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation. You can opt for definite self-exclusion from 6 months up to 5 years or you can stay self-excluded indefinitely. You…
Read more

Time Out

Time Out allows you to take a short break from gambling, this enables you to block your account for a 24hr, 48hr, 7 day, or 30 day period. During this time you will be unable to log in to your Football INDEX account. At the end of your selected time period your account will automatically…
Read more

Closing Your Account

To close the account, you can contact our customer service team  citing that you wish to permanently close your account, and they will be happy to help.