Responsible Gambling

Age & Residency Verification

Verifying your age and identity (a process called Know Your Customer ‘KYC’) is a requirement of our licensing conditions under the UK Gambling Commission. We run a ‘behind the scenes’ electronic check to see if we can verify who you are. Around 80% of customers pass the verification requirements we have to meet based solely on…
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Age Policy

It is illegal for anyone under the age of 18 to open an account or to gamble with Football INDEX. Football INDEX takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks on customers who use payment methods that are available to persons under the age of 18. Football…
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Deposit Limits

You can set daily, weekly and monthly limits, or request to change current deposit limits via the Deposit Limit tab. Requests to increase will take effect after a 24 hour cooling off period, a decrease will take effect immediately. If you wish to set deposit limits, please follow these simple steps: 1.) Log in on…
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Self-Exclusion allows you to close your account for a minimum period of 6 months and for a maximum period of at least 5 years. This prevents you from gambling with for your selected period of time. During a period of self-exclusion, you will not be able to use your account. It will not be…
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Time Out

Time Out allows you to take a short break from gambling, this enables you to block your account for a 24hr, 48hr, 7 day, or 30 day period. During this time you will be unable to log in to your Football INDEX account. At the end of your selected time period your account will automatically…
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Closing Your Account

To close the account, you can contact our customer service team  citing that you wish to permanently close your account, and they will be happy to help.