Self-Exclusion

Self-Exclusion

If you consider that gambling has become problematic for you or you believe that you are at risk of developing gambling problem, with Football Index you have the ability to Self-Exclude yourself from future participation.

You can opt for definite self-exclusion from 6 months up to 5 years or you can stay self-excluded indefinitely.

You can self-exclude your account under the ‘Responsible Gaming‘ section or alternatively, you can contact our customer service team for assistance. Further information how to exclude on our platform can be found below.

Upon receipt of your self-exclusion request, we will take the necessary measures to block your account for any gambling activities on our website and any affected 3rd parties while you are self-excluded. Should you request to increase the period of your self-exclusion it will become effective immediately upon its receipt. We will return all remaining funds within your customer account, minimum refund value of GBP10 applies. Remaining funds on your account are shares in your portfolio priced at the best sell value, minus a 10% fee and the 2% commission fee, added to the cash balance.

Upon your self-exclusion period expiration, your account will not be automatically re-activated, but only upon request and will come into effect after a further 24 hours cooling-off period following its receipt. If you want to reactive your account contact us over the phone 0800 066 2650 or in person.

As a further preventative measure, We recommend You consider applying the same safeguard at other gambling operators with whom You hold an account. You may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

If you wish to Self Exclude, please follow these simple steps:

1.) Log in on footballindex.co.uk and click on ‘Account’

2.) Click on ‘Player Protection’

2.) Select ‘Self-Exclusion’ from the drop down menu

4.) Click ‘Go’

5.) Select your Self Exclusion Period

6.) Enter your password

7.) Click ‘Confirm’

 

Help Organisations

If you would like advice and support in relation to your gambling, or if you are concerned about a close friend or family member then there are various support services you can turn to for help.

GamCare
Website:                    www.gamcare.org.uk
UK National Helpline: 0808 8020 133

Gamblers Anonymous
Website:                   www.gamblersanonymous.org.uk/

GambleAware
Website:                   www.gambleaware.co.uk

National Problem Gambling Clinic
Website:                   www.cnwl.nhs.uk
Urgent Advice Line: 0800 0234 650

UK National Helpline: 0808 8020 133

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